Privacy Policy

1. Who We Are

Royal Muse Atelier is operated by:

Legal entity: ZOTEDA CO., LTD
Registered in: Dongguan, Guangdong, China
Privacy and general enquiries: concierge@royalmuse.cn
Official after-sales claims: aftersales@royalmuse.cn

The legal entity identified above is responsible for deciding how personal information covered by this policy is processed.

2. Personal Information We Collect

Information you provide

• Contact details, including your name, email address, telephone number, billing address, shipping address, and country or region.
• Order details, including products purchased, order number, delivery instructions, payment status, returns, refunds, and service history.
• Information required for bespoke products, including design preferences, measurements, personal specifications and, where voluntarily provided for a Ba Zi service, birth date, birth time, birth location, gender, and related information.
• Communications, including emails, contact-form submissions, WhatsApp messages, photographs, videos, reviews, and feedback.
• After-sales information, including an order number, product name, photographs or videos, invoices, repair records and, where available on future products, a MODEL NO.
• Marketing preferences and records of consent, subscription, or opt-out requests.

Please provide only information reasonably necessary for the product or service you request. If you provide information relating to another person, you confirm that you are authorised to do so.

Information collected automatically

• IP address and approximate location derived from it.
• Browser, device, operating-system, and language information.
• Pages viewed, links selected, referring pages, session timestamps, and website interactions.
• Cookie identifiers and similar technical data.
• Security, error, and fraud-prevention information.

Payment information

Payments are currently processed through PayPal and any other payment methods expressly displayed at checkout. The availability of PayPal features or funding sources may vary by country, device, account eligibility, and checkout configuration. Royal Muse Atelier does not ordinarily receive or store complete payment-card numbers or security codes. We may receive transaction identifiers, payment status, billing details, and limited information needed for reconciliation, fraud prevention, refunds, and legal compliance.

3. How We Use Personal Information

• Operate, secure, maintain, and improve our website.
• Respond to product, concierge, and bespoke-service enquiries.
• Process payments, accept and fulfil orders, arrange delivery, and provide order updates.
• Prepare designs and create bespoke products in accordance with client-approved specifications.
• Schedule and document a Sacred Blessing service, send ceremony-related updates and confirmations, and deliver related videos and certificates.
• Administer returns, warranty claims, repairs, replacements, store credit, and refunds.
• Communicate through email, website forms, or WhatsApp.
• Prevent fraud, misuse, unauthorised transactions, and security incidents.
• Maintain accounting, tax, warranty, compliance, and business records.
• Send marketing communications where permitted by law and in accordance with your preferences.
• Understand website performance and client experience.
• Establish, exercise, or defend legal claims and comply with lawful requests.

Information supplied for a Ba Zi bespoke service is used to provide the requested personalisation and related client service. We do not use birth information to make decisions affecting eligibility, credit, employment, insurance, or access to essential services.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information to take steps at your request or perform a contract; comply with legal obligations; pursue legitimate interests such as operating and protecting our business; act with your consent; or establish, exercise, or defend legal claims.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.

5. Cookies and Similar Technologies

Our website uses essential cookies needed for security, shopping-cart functions, checkout, payments, and core website operation. These cookies cannot normally be disabled through our website because the service would not function properly without them.

We may also use optional analytics cookies, including website measurement provided through WP Statistics, to understand general website use and performance. Where consent is required, optional analytics cookies will not be activated unless you choose to accept them.

You can accept or reject optional cookies through the cookie notice shown on the website and may change your available choices through the consent settings control available on the website. You can also control cookies through your browser settings, although blocking essential cookies may affect shopping-cart or checkout functions.

6. Marketing Communications

We may send marketing emails only where permitted by applicable law. You can unsubscribe through the link in a marketing email or by contacting concierge@royalmuse.cn.

Opting out of marketing does not prevent service communications about an order, bespoke project, return, warranty claim, or other active client relationship.

7. How We Disclose Personal Information

We may disclose only information reasonably necessary to website hosting and ecommerce providers, including WooCommerce-related services; payment processors and fraud-prevention providers, including PayPal; warehouses, couriers and customs agents; email, communications and cloud providers; website statistics, attribution, translation, cookie-consent, or advertising providers where activated; professional advisers; authorities where legally required; and a purchaser or successor in connection with a business restructuring.

We do not disclose personal information for unrelated third-party purposes unless you authorise it or the law permits or requires it.

8. Sale and Sharing of Personal Information

Royal Muse Atelier does not sell personal information for money.

Some privacy laws define “sell,” “share,” or “targeted advertising” more broadly. If technology qualifying under those definitions is activated, we will provide any required notice and opt-out mechanism.

9. International Data Transfers

Royal Muse Atelier operates from Dongguan, Guangdong, China. If you are located outside China, information may be transferred to, stored in, or accessed from China and other countries in which our service providers operate.

Data-protection laws in those countries may differ from those in your country. Where required, we use appropriate contractual, organisational, and technical safeguards for international transfers.

10. After-Sales Communications

Email is the official channel for warranty claims, return requests, service authorisations, and final after-sales decisions. WhatsApp is supplementary and may be used for rapid communication and sending photographs or short videos.

Relevant WhatsApp correspondence may be copied or summarised into the corresponding email service record. WhatsApp messages alone do not constitute formal return approval, repair authorisation, or a final warranty decision.

For official after-sales matters, contact aftersales@royalmuse.cn.

11. Retention

We retain personal information only for as long as reasonably necessary for fulfilment, bespoke production, warranty and after-sales service, accounting, legal compliance, fraud prevention, and dispute resolution.

Retention periods vary according to the type of record, the client relationship, and applicable accounting, tax, legal, warranty, and dispute-resolution requirements. When information is no longer reasonably required, we delete or anonymise it where reasonably practicable, unless continued retention is required or permitted by law.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; opt out of certain sale, sharing, targeted advertising, or marketing activities; limit certain uses of sensitive information; and lodge a complaint with a data-protection authority.

To make a request, email concierge@royalmuse.cn with the subject line Privacy Request. We may request reasonable information to verify your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No transmission or storage system can be guaranteed completely secure.

14. Children

Our website and products are not directed to children. We do not knowingly collect personal information from children below the age at which they may lawfully provide it without parental or guardian authorisation.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Royal Muse Atelier is not responsible for their independent privacy practices.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, operations, or legal obligations. The revised policy will be posted on this page with an updated effective date. Where required, we will provide additional notice of material changes.

17. Contact Us

Privacy and general enquiries
concierge@royalmuse.cn

Official returns, warranty claims, and after-sales service
aftersales@royalmuse.cn

Legal entity: ZOTEDA CO., LTD
Registered in: Dongguan, Guangdong, China