Limited Warranty & Product Policy

1. Warranty Coverage

The warranty period begins on the date the original client receives the product.

2. Gifts and Transfer of Warranty

The remaining warranty may transfer with the product to a gift recipient, provided that the recipient retains and supplies the valid original order number or other acceptable proof of purchase.

Transferring or gifting a product does not restart or extend the original warranty period.

3. Product Identification

Royal Muse Atelier timepieces do not currently carry a MODEL NO. on the case back. Until model marking is implemented, clients requesting service should provide:

• The original order number;
• The product name or a clear description of the product;
• Clear photographs showing the complete product and the reported issue; and
• A short video where movement or functional behaviour needs to be demonstrated.

Where a MODEL NO. is added to future products or accompanying documentation, please also include it in the service request.

4. Natural Gemstone Characteristics

Royal Muse Atelier gemstone pieces feature genuine natural gemstones. No two natural stones are identical.

The following are inherent natural characteristics and are not manufacturing defects:

• Natural inclusions, veining, mineral formations, and internal features;
• Differences in colour, tone, translucency, texture, and pattern between stones of the same type;
• Minor surface textures and naturally occurring imperfections;
• Reasonable differences between a product photograph, design visualisation, sample stone, and the finished natural stone; and
• Gradual colour or surface changes resulting from prolonged ultraviolet exposure, moisture, perfume, cosmetics, cleaning chemicals, or environmental conditions.

The natural character and individual variation of each gemstone form part of the identity of the piece.

5. Normal Wear and Consumable Ageing

The warranty does not cover deterioration caused by ordinary use or the natural ageing of consumable components, including:

• Strap creasing, stretching, discolouration, surface wear, or deterioration;
• Gemstone or decorative-component loosening caused by prolonged daily wear;
• Surface scratches, scuffs, dents, or plating wear;
• Thread stretching or weakening through extended use;
• Battery depletion; and
• Ageing of seals, clasps, cords, findings, and similar components.

Paid maintenance, repair, restringing, component replacement, or other service may be available depending on the condition of the product and component availability.

6. Bespoke and Customised Products

Ba Zi Bespoke Timepieces and other customised products are created specifically for the individual client.

After the client approves the design proof or production confirmation:

• Further changes cannot be guaranteed and may incur additional charges;
• The product cannot be returned, exchanged, or refunded because of change of mind, subjective preference, aesthetic preference, personal expectations, or dissatisfaction with inherent natural gemstone variation;
• The client is responsible for reviewing names, dates, measurements, birth information, design details, and other submitted specifications before approval; and
• Minor differences in gemstone colour, translucency, texture, veining, inclusions, or pattern do not constitute a defect.

If a bespoke product has a verified manufacturing defect or differs materially from the client-approved design proof, Royal Muse Atelier will provide an appropriate remedy in accordance with this policy and applicable law.

A visible manufacturing-defect or material-discrepancy claim should be submitted with clear photographs within 7 calendar days of receipt so that it can be investigated promptly. This notification period does not remove any mandatory legal right.

7. Water, Impact, and Care-Related Damage

Unless a particular product is expressly sold with a stated water-resistance rating, it should not be treated as water-resistant. Water or moisture damage is not covered by this warranty.

Damage resulting from impact, dropping, crushing, pressure, improper storage, exposure to chemicals, failure to follow care instructions, or use outside the product’s intended purpose is not a manufacturing defect.

8. Unauthorised Disassembly, Modification, or Repair

Clients should contact Royal Muse Atelier before opening, dismantling, modifying, resizing, altering, or arranging third-party repair of a Royal Muse Atelier timepiece.

Third-party service does not automatically cancel the entire warranty. However, warranty coverage may be declined for a reported issue to the extent that the issue was caused by, is reasonably attributable to, or cannot be reliably assessed because unauthorised work materially altered the relevant product or component, including:

• Unauthorised opening, disassembly, repair, or attempted repair;
• Replacement or alteration of original components;
• Modification of the movement, case, dial, crown, strap attachment, gemstones, or decorative assembly;
• Improper battery replacement or resealing; or
• The use of non-approved tools, parts, adhesives, or procedures.

Unauthorised intervention does not remove statutory rights that cannot lawfully be excluded. Damage or defects caused by or reasonably attributable to unauthorised work are not covered by this limited warranty.

A local watchmaker or repair provider may perform warranty-related work only after Royal Muse Atelier has given prior written authorisation by email.

9. How to Submit a Warranty Claim

To submit a warranty or after-sales claim:

1. Email aftersales@royalmuse.cn within the applicable warranty period.
2. Include the original order number, product name or description, MODEL NO. where available on future products, a detailed description of the issue, and clear photographs or videos.
3. Royal Muse Atelier will normally acknowledge the request within 3 business days.
4. Do not open, alter, repair, or send the product to a third party before receiving written instructions.
5. Follow the inspection, shipping, or repair instructions issued by email.
6. Retain all correspondence, photographs, invoices, authorisations, and shipping records.

Submitting a claim does not automatically confirm that the issue is covered. Coverage and the appropriate remedy will be determined after reviewing the available evidence and, where necessary, inspecting the product.

10. Assessment and Available Remedies

Depending on the verified issue, applicable law, repair feasibility, product condition, and component availability, Royal Muse Atelier may provide:

• Troubleshooting or care guidance;
• Replacement components for an eligible minor component issue;
• An authorised local repair;
• Repair or correction by Royal Muse Atelier or its service provider;
• A remake or replacement product;
• Store credit; or
• A full or partial refund where appropriate.

Where applicable consumer law prescribes a particular remedy or order of remedies, that law will apply.

11. Local Movement Repairs

If Royal Muse Atelier authorises a certified local watchmaker to inspect or repair a movement, the client must obtain written approval before any work begins.

The written approval will specify:

• The authorised scope of work;
• Any approved cost or reimbursement limit;
• The documents and invoice required; and
• Any conditions applicable to the repair.

Unapproved repair, inspection, shipping, or replacement costs will not be reimbursed. Reimbursement, where approved, requires an itemised invoice and evidence that the authorised work was completed without unauthorised modification.

12. Replacement Products and Parts

If a verified non-client-caused product problem qualifies for replacement, Royal Muse Atelier may provide a new replacement product directly, subject to stock, materials, and production availability.

A replacement product or component does not create a new warranty period unless required by applicable law. The replacement remains covered for the longer of:

• The remainder of the original warranty period; or
• Any minimum period required by applicable law.

Where an identical gemstone, component, or bespoke material is unavailable, reasonable natural and production variations may occur. Royal Muse Atelier will communicate any material proposed substitution before proceeding.

13. Return Shipping for Warranty Claims

Do not send a product to an address shown on a parcel, website, invoice, or previous correspondence unless that address is confirmed in the current written service authorisation.

For a verified covered defect, Royal Muse Atelier will arrange or approve a reasonable shipping method as appropriate. Do not incur shipping, customs, repair, or other service costs without prior written approval.

If inspection determines that an issue is not covered, the client will be informed of available paid-service options and any applicable return-shipping costs before further chargeable work proceeds.

14. Returns and Preference-Based Requests

Return eligibility for unused ready-to-wear products, change-of-mind returns, shipping costs, inspection, and refund timing are governed by the separate Shipping & Returns Policy.

For clarity:

• A verified non-client-caused product problem may qualify for repair or replacement under this policy;
• A preference-based request means that the product is not defective but the client no longer likes, wants, or prefers it; and
• Bespoke or customised products are not eligible for return or exchange because of subjective preference or change of mind after production confirmation, except where mandatory law provides otherwise.

15. Sacred Blessing Service

The Sacred Blessing, including Taoist or Buddhist consecration, is a separate service purchased independently from the physical product.

• The blessing-service fee is non-refundable once the ceremony has been performed, except where mandatory law requires otherwise;
• A product repair, return, remake, or replacement does not include a refund of a completed blessing service;
• A replacement product may be submitted for a new blessing ceremony at the applicable service rate; and
• Royal Muse Atelier does not guarantee any spiritual, financial, health, relationship, career, or other personal outcome from a product or blessing service.

16. Care Instructions

To protect the appearance and service life of your Royal Muse Atelier piece:

• Avoid prolonged exposure to water, moisture, perfume, lotions, cosmetics, cleaning agents, and other chemicals;
• Store the product in its original pouch or box when not in use;
• Remove the product before exercise, swimming, bathing, sleeping, or strenuous activity;
• Avoid impact, dropping, crushing, pressure, and contact with hard or abrasive surfaces;
• Clean gently with a soft, dry cloth;
• Do not use ultrasonic cleaners, chemical jewellery cleaners, or abrasive materials;
• Handle gemstone bracelets and gemstone-set timepieces carefully to reduce the risk of chipping, cracking, or loosening; and
• Consult Royal Muse Atelier before battery replacement, movement inspection, or case opening.

17. Official After-Sales Communication

Email is the sole official channel for warranty claims, return requests, service authorisations, reimbursement approvals, and final after-sales decisions.

Official after-sales email: aftersales@royalmuse.cn

WhatsApp may be used as a supplementary channel for preliminary communication, photographs, short videos, clarification, and general status updates. WhatsApp messages alone do not constitute a formally submitted claim, approved repair, return authorisation, reimbursement approval, refund decision, or binding service record.

Important documents, approvals, and claim outcomes must be confirmed by email. Relevant WhatsApp correspondence may be copied or summarised into the associated email service record.

If you do not receive a WhatsApp response, email aftersales@royalmuse.cn. Please allow up to 3 business days for an official response.

18. Contact

Trading name: Royal Muse Atelier
Legal entity: ZOTEDA CO., LTD
Registered in: Dongguan, Guangdong, China
Official warranty and after-sales email: aftersales@royalmuse.cn
General and privacy enquiries: concierge@royalmuse.cn
WhatsApp — supplementary communication only: +1 (512) 554-1974
Business address: 3rd Floor, Building 1, No. 8 Jianshe Street, Lingxia District, Liaobu Town, Dongguan, China
Website: www.royalmuseatelier.com

Email is the only official channel for submitting and documenting after-sales claims and service authorisations.

Royal Muse Atelier — A Ritual on Your Wrist