Royal Muse Atelier Ready-to-wear products are prepared for dispatch after payment confirmation and order verification. The estimated preparation and dispatch time shown on the product page, at checkout, or otherwise confirmed in writing before payment applies to the order. Bespoke and customised products require additional design and production time. The expected production period will be communicated before production is confirmed and before the relevant payment is taken. Production begins after the client approves the design proof or production confirmation and any required payment has cleared. Business days exclude weekends and public holidays in the location where the relevant work is performed. Available destinations, delivery methods, preparation time, estimated transit time, and any shipping charge will be shown on the product page or at checkout, or confirmed in writing before payment. If a destination or delivery method is not available at checkout, please contact concierge@royalmuse.cn before placing an order. Checkout delivery is currently available to eligible addresses in the 48 contiguous United States and Washington, D.C. We do not currently deliver to P.O. boxes; APO, FPO, or DPO addresses; Alaska; Hawaii; Puerto Rico; Guam; other U.S. territories; or Amazon fulfilment-centre addresses through the standard checkout method. Delivery availability may be limited by destination, address type, product classification, shipment value, and carrier restrictions. An order with a declared merchandise value above USD 800 requires an alternative delivery arrangement confirmed before payment and cannot use the standard United States checkout delivery method. Where a product is advertised with complimentary or included standard shipping, no separate standard-shipping charge will be added at checkout for an eligible destination. Remote-area fees, upgraded delivery, special handling, duties, taxes, and return shipping are not included unless expressly stated. The client is responsible for providing a complete and accurate name, delivery address, telephone number, and any information reasonably required for delivery or customs clearance. Delivery estimates begin when an order is dispatched, not when it is placed. The applicable preparation and delivery estimates will be shown before payment at checkout or confirmed in a written quotation or order summary. The order confirmation and dispatch notice may repeat or update those estimates where circumstances change. Delivery estimates are not guaranteed arrival dates. Customs clearance, remote-area delivery, carrier capacity, peak periods, severe weather, public holidays, security checks, and events beyond our reasonable control may cause delays. Where tracking is available, tracking details will be sent after dispatch. Clients should monitor the shipment and contact us promptly if tracking shows an exception. If a parcel arrives visibly damaged, contains an incorrect product, or is marked delivered but cannot be located, email aftersales@royalmuse.cn as soon as reasonably possible with the order number, photographs, packaging images, tracking information, and any other available evidence. Where practicable, visible transit damage or a parcel marked delivered but not received should be reported within 48 hours to support a carrier investigation. This reporting request does not remove any mandatory legal right. Unless checkout or a written quotation or order summary provided before payment expressly states that duties and taxes are prepaid, the recipient is responsible for import duties, taxes, customs charges, brokerage fees, and similar destination-country charges. Customs authorities may require identification, tax information, or other documents from the recipient. Royal Muse Atelier is not responsible for delays caused by missing client information or unpaid destination charges. If a shipment is refused or abandoned because destination charges are not paid, actual return shipping, duties, taxes, carrier fees, and other non-recoverable costs may be deducted from a refund where permitted by law. Subject to the statutory rights explained below, Royal Muse Atelier also accepts a preference-based return of an unused and unworn ready-to-wear product when the client emails a return request within 14 calendar days after receipt, or within any longer period required by applicable law. For this contractual preference-based return, the product should be: Where mandatory law grants a withdrawal or cancellation right, the client may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. Reasonable inspection does not automatically remove that statutory right. Handling beyond what is reasonably necessary, wear, damage, alteration, contamination, missing components, or improper packaging may result in a lawful deduction for diminished value or affect a separate contractual return right. After the client approves the design proof or production confirmation, a bespoke or customised product made to the client’s specifications or clearly personalised cannot be cancelled, returned, exchanged, or refunded because of change of mind, subjective preference, aesthetic preference, personal expectations, or dissatisfaction with inherent natural gemstone variation. This exclusion does not apply where a bespoke product has a verified manufacturing defect, materially differs from the approved design proof, or where applicable law requires a remedy. Do not send a product to an address shown on an earlier parcel, website page, invoice, or previous correspondence unless that address is confirmed in the current return authorisation. For an eligible preference-based return of a non-defective ready-to-wear product, return shipping, insurance, duties, taxes, and related costs are the client’s responsibility, except where applicable law requires otherwise. For a verified incorrect, damaged, or defective product, Royal Muse Atelier will arrange or approve a reasonable return method. Do not incur shipping or service costs without prior written approval. Returned products are inspected after receipt. If the return is approved, Royal Muse Atelier will initiate the refund to the original payment method within 7–10 business days after inspection and approval, and in every case within any mandatory legal deadline. The payment provider or bank may require additional time to post the refund. Where a statutory withdrawal right requires it, the refund will include the least expensive standard outbound delivery charge paid by the client. Any additional amount paid for upgraded or expedited delivery is not refundable unless required by law. Where standard outbound shipping was included in the product price and was not separately charged, there is no separate outbound-shipping line item to refund. Any lawful deduction for diminished value, missing items, unpaid duties, upgraded delivery, or non-recoverable costs will be explained. The Sacred Blessing service fee is governed separately and is non-refundable once the ceremony has been performed, except where mandatory law requires otherwise. Change-of-mind direct exchanges are not offered. If a ready-to-wear return is eligible, the client may return the product and place a new order for the preferred item. A verified non-client-caused product problem may qualify for repair or a new replacement product under the Limited Warranty & Product Policy. Replacement is subject to stock, material, and production availability. If a product arrives incorrect, visibly damaged, or with a suspected manufacturing defect, email aftersales@royalmuse.cn promptly with the order number and clear photographs or videos. Do not repair, alter, dismantle, or send the product to a third party before receiving written instructions. The available remedy may include correction, repair, replacement, store credit, or refund, subject to the Limited Warranty & Product Policy and applicable law. If delivery fails because the client supplied an incorrect or incomplete address, did not collect the parcel, refused delivery without a lawful reason, or did not provide required customs information, reasonable re-delivery or return costs may be charged or deducted where permitted by law. Contact us immediately if an address needs correction. An address cannot always be changed after dispatch. Email is the official channel for return requests, return authorisations, replacement approvals, and final refund decisions. Official returns and after-sales email: aftersales@royalmuse.cn WhatsApp may be used for quick communication and photographs or short videos, but WhatsApp messages alone do not constitute formal return authorisation or a final refund decision. Trading name: Royal Muse Atelier Royal Muse Atelier — A Ritual on Your Wrist
A Ritual on Your WristShipping & Returns Policy
Contents
1. Order Preparation
2. Shipping Availability and Charges
3. Delivery Estimates
4. Tracking and Delivery
5. Duties, Taxes, and Customs
6. Ready-to-Wear Returns
7. Bespoke and Customised Products
8. How to Request a Return
9. Return Shipping Costs
10. Inspection and Refunds
11. Exchanges
12. Incorrect, Damaged, or Defective Products
13. Failed Delivery and Incorrect Address
14. Official Communication
15. Contact
Legal entity: ZOTEDA CO., LTD
Registered in: Dongguan, Guangdong, China
Official returns and after-sales email: aftersales@royalmuse.cn
General enquiries: concierge@royalmuse.cn
WhatsApp — supplementary communication only: +1 (512) 554-1974
Business address: 3rd Floor, Building 1, No. 8 Jianshe Street, Lingxia District, Liaobu Town, Dongguan, China
Website: www.royalmuseatelier.com
This policy explains order preparation, delivery, customs, returns, exchanges, and refunds for Royal Muse Atelier purchases. It does not restrict consumer rights that cannot lawfully be excluded.